How can we help?

HDRiris is developed and supported by ASGARD Studio. Email support@asgard-studio.pt for app issues, feedback or feature requests.

When reporting a problem, please include your device model, operating-system version, HDRiris version, the stage where the problem occurred, and the exact message shown. Do not send source photographs unless we specifically ask for them and you are comfortable sharing them.

HDRiris View for desktop

HDRiris View is available for macOS and Windows. It reads HDR and OpenEXR files from folders you choose, while keeping thumbnails, analysis and library metadata in its own application data. Your original HDRIs are not modified.

A folder or HDRI is missing

Open Settings and confirm that subfolder scanning and folder watching are enabled. If a drive was disconnected or a folder moved, reconnect it or add the new folder location. You can also trigger a rescan from the library.

A preview is still being prepared

Large HDRIs can take time to decode and prepare for lighting preview. Keep background processing enabled and check the processing indicator in the sidebar. The source file remains available while generated previews and analysis are created.

Poly Haven is unavailable

The Poly Haven catalog and downloads require an internet connection. HDRiris View keeps a recent catalog cache where available, while your own local library continues to work offline.

Blender, Cinema 4D or Unreal does not open

Confirm that the selected application is installed normally and can be opened by your operating system. Blender handoff starts a new Blender instance so it can apply the selected environment reliably.

Camera or motion access

HDRiris requires camera and motion access for guided capture. Open your device settings and allow HDRiris to use the camera and motion sensors. Location access is optional and is used only when Save capture location is enabled.

A camera is unavailable

HDRiris checks each physical rear camera for the controls and field of view needed for spherical HDR capture. A lens may be unavailable even when the device’s other cameras work normally. Choose a camera marked as supported in capture setup.

Processing stops or the device becomes warm

Keep HDRiris in the foreground, connect to power when practical, free sufficient storage, and let the device cool before retrying. Saved source captures are preserved when processing is interrupted.

Exporting an HDRI

Open the completed HDRI, choose Export or Share, select a format, then choose a destination from the system file picker or share sheet. Availability of third-party destinations depends on the apps installed on your device.

Importing a GLB model

HDRiris supports static, self-contained GLB 2.0 models with embedded materials and textures. Animated models, external files and compressed geometry are not currently supported. If an import fails, export the model as a single GLB with embedded resources and try again.

AR preview

AR preview requires a supported device, camera access and enough visible detail for motion tracking. Move the phone slowly in a well-lit area and aim at a table or floor until HDRiris detects a surface.

Deleting your data

Open a project and choose Delete to remove its HDRI, exports and source photographs from the device. Uninstalling HDRiris removes its local library. HDRiris has no user account or cloud library to delete.

Business contact

HDRiris is an ASGARD Studio application. General company information is available at asgard-studio.pt. Product support is available at support@asgard-studio.pt.